On the rare occasion your Badger or Thayer & Chandler airbrush needs service, you'll be glad to know...  

BADGER AIR-BRUSH CO. MANUFACTURED AIRBRUSHES HAVE A LIFETIME LABOR WARRANTY. Whether it be a "finally necessary"  airbrush refurbishment or a "for whatever reason" major repair, if your Badger airbrush needs service, the labor is FREE of charge. Additionally, on the rare occasion there are notable repair related parts' costs, it is Badger Air-Brush Co.'s practice to notify the airbrush owner prior to completing the repair (as long as we have the necessary contact information).  In many cases the only cost for service of your Badger airbrush is the cost of sending the airbrush to us**.  Once we receive the airbrush we usually just repair it and send it back - no questions asked.  Turn around time for most refurbishments/repairs is 72 hours from Badger Air-Brush Co.'s receipt of the airbrush(es). 

Most Badger airbrush owners are not only pleased with Badger's attentive service, in many cases amazed and/or  impressed are more accurate superlatives for describing the level of satisfaction Badger airbrush owner's experience related to Badger's conscientious and generous airbrush service.  (A few testimonials related to our excellent service are shared below). 

**International repairs require customer payment of return shipment also.

If you need to send your airbrush(es) in for service, please print a copy of this page, write a short note on the reverse side explaining the concerns you have about your airbrush, indicate your address/phone number/email address, and include it with the shipment (shipping information is indicated below). Our service department will handle your needs accordingly.  

To return product for service please send to:
BADGER AIR-BRUSH CO.
Attention: Product Service
9128 W. BELMONT AVE.
FRANKLIN PARK, IL 60131

Traceable shipment is recommended for all product returns.

To seek product usage or service assistance email us at productservice@badgerairbrush.com
To seek product usage or service assistance by phone, between the hours of 8:30am-3pm CST, please call: 847-678-3104 extension *213

Should you require or prefer to reach Badger Air-Brush Co. by fax, please send fax to: 847-671-4352

CUSTOMER SERVICE TESTIMONIALS

I own 3 Badger airbrushes that I use on my plastic scale models. I returned my 360 because I jammed the teflon seal in the body and could not remove it. Within a week I received it repaired. I am very impressed with your company and staff. I will certainly be a repeat customer and a vocal supporter of Badger Airbrushes. Bravo! It is service like this that makes "Made in the USA" mean something.

Dave Lennox                                    

I have received my repaired airbrush back.  I just wanted to thank you for your kind and generous way.  I expected to pay for repair and shipping, but you did. That is so awesome.

Your generosity will come back to you tenfold...Pay it forward! I do believe in those principles, and you are truly putting them into practice.

 

I am truly grateful.

Sincerely,

Sue Hovey                                        

I'm writing this to thank you, and everyone involved in the resolution of these problems. I only wish more companies followed your lead in customer service and problem resolution.  Please pass this on to those involved.  My thanks to all for your care, concern, and quick resolution to my issues!
You have certainly guaranteed my recommendation to others, as well as my repeat business for your company.
 
Regards,
Howard Greenfield                                

I just wanted to write and thank you for the assistance you provided me with my Sotar airbrush.  I really appreciated your time and willingness to solve the problem I was having.  I'll be sure to let all my modeling friends know how responsive you were.  Thanks again for your help and excellent customer service.

 

Sincerely,

Rafe Morrissey

Executive Producer

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